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Raza Engage is offering WhatsApp Messaging to businesses. This messaging channel is a powerful communication tool that businesses can use to build direct, personal, and engaging relationships with their customers.
Whether for customer support, marketing, or transactional messaging, WhatsApp offers a versatile platform that can improve efficiency and drive higher engagement.
WhatsApp allows for real-time, two-way communication between businesses and their customers. This makes it easy for businesses to resolve issues, answer questions, and provide customer support in a timely manner.
Businesses can send a wide variety of content, including:
usinesses can set up automated responses and chatbots to handle common queries or provide instant replies. This is useful for scenarios like FAQs, appointment bookings, or order tracking.
A business profile allows businesses to create a professional
presence on WhatsApp. You can add:
WhatsApp allows businesses to send broadcast messages to a list of customers, which is helpful for sending promotions, notifications, or updates. However, broadcast messages are only delivered to users who have the business’s number saved in their contacts.
WhatsApp provides end-to-end encryption, ensuring that all messages exchanged between businesses and customers are secure and private, which builds trust with customers.
A business profile allows businesses to create a professional
presence on WhatsApp. You can add:
With the WhatsApp Business API, businesses can manage communication across multiple agents or team members, which is particularly useful for customer support teams.
Businesses can send notifications such as order updates, shipment tracking, appointment reminders, and payment confirmations to customers in a convenient and timely manner.
WhatsApp also supports template messages, which can be used for automated notifications (like appointment reminders or shipping alerts).
These templates need to be approved by WhatsApp before they can be used.