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WhatsApp

WhatsApp Messaging

Raza Engage is offering WhatsApp Messaging to businesses. This messaging channel is a powerful communication tool that businesses can use to build direct, personal, and engaging relationships with their customers.

Whether for customer support, marketing, or transactional messaging, WhatsApp offers a versatile platform that can improve efficiency and drive higher engagement.

Key Features of WhatsApp Messaging Service for Businesses

Two-Way
Communication

WhatsApp allows for real-time, two-way communication between businesses and their customers. This makes it easy for businesses to resolve issues, answer questions, and provide customer support in a timely manner.

two-way

Rich Media Support

Businesses can send a wide variety of content, including:

  • Images and videos
  • Audio messages
  • Documents (e.g., PDFs, brochures, invoices)
  • Location sharing (for store locations or event venues)
  • Quick reply buttons (for easy, predefined responses)
rich-media

Automated Messaging
and Chatbots

usinesses can set up automated responses and chatbots to handle common queries or provide instant replies. This is useful for scenarios like FAQs, appointment bookings, or order tracking.

message

WhatsApp Business
Profile

A business profile allows businesses to create a professional
presence on WhatsApp. You can add:

  • Business name
  • Profile picture (usually the company logo)
  • Description of the business
  • Contact information (address, phone number, website)
  • Hours of operation
automated

Broadcast Messages

WhatsApp allows businesses to send broadcast messages to a list of customers, which is helpful for sending promotions, notifications, or updates. However, broadcast messages are only delivered to users who have the business’s number saved in their contacts.

cost

End-to-End Encryption

WhatsApp provides end-to-end encryption, ensuring that all messages exchanged between businesses and customers are secure and private, which builds trust with customers.

cost

Rich Interactions

A business profile allows businesses to create a professional
presence on WhatsApp. You can add:

  • Buttons for quick replies and actions (like “View Products,”
    “Book Now,” etc.)
  • List Messages with options for users to select from a list
    of items
  • Interactive Cards for showcasing products or services
cost

Multi-Agent Support

With the WhatsApp Business API, businesses can manage communication across multiple agents or team members, which is particularly useful for customer support teams.

cost

Notifications and
Alerts

Businesses can send notifications such as order updates, shipment tracking, appointment reminders, and payment confirmations to customers in a convenient and timely manner.

cost

Rich Media Templates

WhatsApp also supports template messages, which can be used for automated notifications (like appointment reminders or shipping alerts).

These templates need to be approved by WhatsApp before they can be used.

cost

Two-Way
Communication

WhatsApp allows for real-time, two-way communication between businesses and their customers. This makes it easy for businesses to resolve issues, answer questions, and provide customer support in a timely manner.

two-way

Rich Media Support

Businesses can send a wide variety of content, including:

  • Images and videos
  • Audio messages
  • Documents (e.g., PDFs, brochures, invoices)
  • Location sharing (for store locations or event venues)
  • Quick reply buttons (for easy, predefined responses)
rich-media

Automated Messaging
and Chatbots

usinesses can set up automated responses and chatbots to handle common queries or provide instant replies. This is useful for scenarios like FAQs, appointment bookings, or order tracking.

message

WhatsApp Business
Profile

A business profile allows businesses to create a professional
presence on WhatsApp. You can add:

  • Business name
  • Profile picture (usually the company logo)
  • Description of the business
  • Contact information (address, phone number, website)
  • Hours of operation
automated

Broadcast Messages

WhatsApp allows businesses to send broadcast messages to a list of customers, which is helpful for sending promotions, notifications, or updates. However, broadcast messages are only delivered to users who have the business’s number saved in their contacts.

cost

End-to-End Encryption

WhatsApp provides end-to-end encryption, ensuring that all messages exchanged between businesses and customers are secure and private, which builds trust with customers.

cost

Rich Interactions

A business profile allows businesses to create a professional
presence on WhatsApp. You can add:

  • Buttons for quick replies and actions (like “View Products,”
    “Book Now,” etc.)
  • List Messages with options for users to select from a list
    of items
  • Interactive Cards for showcasing products or services
cost

Multi-Agent Support

With the WhatsApp Business API, businesses can manage communication across multiple agents or team members, which is particularly useful for customer support teams.

cost

Notifications and
Alerts

Businesses can send notifications such as order updates, shipment tracking, appointment reminders, and payment confirmations to customers in a convenient and timely manner.

cost

Rich Media Templates

WhatsApp also supports template messages, which can be used for automated notifications (like appointment reminders or shipping alerts).

These templates need to be approved by WhatsApp before they can be used.

cost